The registration and score reporting services on this website will be temporarily unavailable for system maintenance on Tuesday, November 10, 2026, between 7:30 AM – 4:30 PM ET / 6:30 AM – 3:30 PM CT / 5:30 AM – 2:30 PM MT / 4:30 AM – 1:30 PM PT / 3:30 AM – 12:30 PM AKT / 2:30 AM – 11:30 AM HAT. We apologize for any inconvenience. Online-proctored exams scheduled during this time will not be affected; however, there may be a brief period where appointments may not be started. If you cannot begin your appointment, please wait a short period and then try again.

Retake Policy

Examinees who do not pass a test or subtest may retake that test or subtest. If you wish to retake a test, you must complete the registration process again. Retake policies depend on the test you have taken, and are shown below.

WEST Tests You must wait 30 days before taking the test again.
National Evaluation Series™ Tests You must wait 30 days before taking the test again.

Free Retake Policy

For registrations on or after December 5, 2023, candidates who have taken the same National Evaluation Series™ test with the same test code three times and have not yet passed will be able to reregister for the same test at no cost.

Please note the following:

  • Any test registration or administration prior to December 5, 2023, will not count toward a free retake.
  • You do not need to use a voucher or any special code; the system will automatically allow eligible candidates to reregister for free.
  • You may register for free up to 12 months after the release of your most recent score report for the test.
  • If you are absent from your test appointment, the absence will not count toward one of the three attempts.
National Evaluation Series™ FLEX Assessments You must wait 30 days between attempts of the same test.

Please note the following:

  • You must wait until the official score report for your previous attempt has been posted until you can register for a retake.
  • If the same test is taken within a 30-day period, your scores on the second attempt will be voided.
  • Retakes of scored assessments that did not meet the qualifying score must include new or substantially revised materials.
Paraprofessional Test You must wait 30 days before taking the test again.

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